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UI/UX Design · Employee Expense Claim

Making a complex product more user-friendly

EEC is a financial platform for managing expenses and payments. The existing UI was not user-friendly, making navigation confusing and financial data hard to understand. Our goal was to improve usability, clarity, and consistency across web and mobile platforms.

Role
Senior UI/UX & Product Designer
Skills
UI/UX DesignUser ResearchFocus GroupWireframesPrototypingUsability Testing
EEC before redesign: dense, cluttered dashboard EEC after redesign: clean, scannable dashboard Before After

Drag to compare: from dense layout to clean overview

The Problem

Cluttered & confusing

Users struggled with several critical pain points: cluttered layouts made navigation difficult, poor visual hierarchy confused priorities, navigation paths were confusing, and financial data was hard to read.

User frustration caused by a cluttered expense platform

Research & Insights

Understanding user needs

I reviewed competitor platforms and conducted focus groups with potential users to identify patterns and opportunities.

01

Information Overload

Too much information at once feels overwhelming and reduces confidence.

02

Lack of Clarity

Clear labels and simple layouts are crucial for user trust.

03

Data Comprehension

Visual summaries help users understand financial data faster.

Design Approach

Simplicity & consistency

Simplified Layouts

Removed clutter and streamlined interfaces for cleaner, more focused experiences.

Visual Hierarchy

Established clear information hierarchy to guide users through critical actions.

Consistent Navigation

Unified experience across web and mobile with predictable navigation patterns.

Redesign

Transforming cluttered data into clear, actionable information

Key improvements: removed 40% of non-essential elements, improved information hierarchy with better spacing, added visual indicators for key metrics, streamlined action paths from 5 to 3 steps, implemented consistent component design, and enhanced mobile responsiveness.

Testing & Results

Validation through user testing

Faster Task Completion

Users completed core tasks significantly faster with the redesigned interface.

Fewer Errors

Navigation errors and misclicks reduced dramatically with clearer visual cues.

Improved Usability

Users rated the redesign as clearer and easier to use in qualitative feedback.

Outcome & Impact

From confusing tool to confident platform

The redesign transformed EEC from a confusing financial tool into an intuitive platform where users feel confident managing their expenses.

35%
Support tickets decreased
40%
Task completion time improved
User satisfaction scores increased

Why This Works

By combining thorough user research with systematic design improvements, we transformed a complex financial platform into an intuitive experience where users understand their data and feel confident taking action, without sacrificing powerful features.